Choosing Libertrek Peru Travel for your next adventure is an honor that fills us with gratitude. Our mission is clear: to transform your vacation into an unforgettable experience, filled with moments you will cherish forever. Every step you take with us has been carefully designed to elevate your emotions and create lasting memories.
To ensure that your journey is as enjoyable and exciting as you have imagined, we invite you to carefully review our policies, terms, and conditions below. Your understanding and cooperation are essential so that together we can create a smooth, worry-free adventure where every detail is thoughtfully planned.
At Libertrek Peru Travel, we don’t just organize trips—we create experiences that awaken your adventurous spirit. Get ready to explore, feel, and live like never before!
Acceptance of Our Terms and Conditions
By making a reservation with us—whether through our website, email, social media, or in person—you automatically acknowledge and accept our Terms and Conditions. Your participation in any of our services constitutes full acceptance of this agreement, designed to ensure a safe, transparent, and satisfying experience.
At Libertrek Peru Travel, we are committed to providing you with the best adventure. This agreement is the first step in making sure everything is perfectly prepared for you to fully enjoy your journey.
Modification of Our Terms and Conditions
At Libertrek Peru Travel, we are dedicated to continuous improvement in order to provide you with the best possible experience. As part of this commitment, we reserve the right to update or modify these Terms and Conditions at any time, without prior notice.
We recommend reviewing our terms periodically to stay informed of any changes. This way, you can always remain up to date and enjoy your adventure with complete peace of mind.
Your satisfaction and safety are our top priorities, and these updates allow us to continue creating unforgettable experiences tailored especially for you.
CHANGE & CANCELLATION POLICIES
Based on our experience, a certain percentage of reservations are canceled by clients before the start of their program due to unforeseen circumstances. Cancellation penalties depend on the date the cancellation is made, according to the following schedule:
Important: At any time after confirming the purchase of permits for the Inca Trail and/or Huayna Picchu, in the event of a cancellation, the full cost of the entrance fee will be charged. This is because the Ministry of Culture (the entity responsible for managing these permits) does not issue refunds under any circumstances.
- 45 days or more before the service start date: Only bank fees will be charged and are non-refundable (except in the case of Inca Trail / Huayna Picchu permits, Machu Picchu entrance tickets, and train penalties to Machu Picchu).
- 44 to 30 days before the service start date: 40% of the deposit will be charged and is non-refundable.
- 29 to 16 days before the service start date: 50% of the deposit is non-refundable.
- 15 to 5 days before the service start date: 80% of the deposit is non-refundable.
- 4 to 0 days before the service start date: 100% of the deposit is non-refundable.
These penalties are applied solely to protect our operations, as we must purchase train tickets, Machu Picchu entrance tickets, Huayna Picchu permits, hotel reservations, and other services in advance to guarantee a smooth and reliable experience for our clients. Canceling these services results in significant penalties for us as well.
INCA TRAIL RESERVATION CANCELLATIONS
Advance payments for trekking programs—including the 4-day/3-night Inca Trail, 2-day/1-night Inca Trail, 5-day/4-night Inca Trail, Salkantay Trek, and 7-day/6-night Inca Trail—are non-refundable.
These costs include Inca Trail permits, porters, cooks, and train tickets. All services are reserved and paid for at the time the client confirms their booking due to high demand and limited availability. For this reason, the deposit is non-refundable.
NO-SHOW POLICY
The company is not responsible for a client’s failure to arrive due to flight delays, cancellations, or any other reason. In such cases, no refunds will be issued.
We are also not responsible for loss or damage of luggage, accidents, unforeseen expenses, unavoidable delays, services provided by third parties, or any causes beyond our control. However, we will provide assistance and support at all times to the best of our ability.
In the unfortunate event of a no-show due to unforeseen circumstances, the company will provide the client with a certificate for insurance claim purposes.
TOUR ABANDONMENT
If a client chooses to leave the tour for any reason, any additional expenses incurred will be the client’s responsibility. No refunds will be issued.
